FAQs
📦 Orders & Shipping
How long will it take to receive my order?
- U.S. shipping: 3 to 5 business days.
- International shipping: 7 to 15 business days.
How long does order processing take?
Orders are processed within 1 to 2 business days before being shipped.
Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number.
Do you ship internationally?
Yes, we ship to several countries. Delivery times may vary depending on the location.
🔄 Returns & Refunds
Can I return a product if I’m not satisfied?
Yes, we accept returns within 14 days of receiving your order, as long as the product is unused and in its original packaging.
Can I return a personalized product?
No, personalized items are not eligible for returns.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the product is defective or we made an error.
🐾 Products & Care
Are your products safe for my pet?
Yes! We carefully select high-quality and pet-safe materials.
How do I choose the right size for my pet?
Each product includes a sizing guide in the description. We recommend measuring your pet before purchasing.
How should I care for my purchased items?
Care instructions are included for each product. Generally, hand washing or gentle cycle washing is recommended for clothing and accessories.
💳 Payments & Contact
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods.
I have another question. How can I contact you?
You can reach us at meowbowco@gmail.com, and we’ll be happy to help!
🐾 Thank you for choosing MEOW BOW CO. to spoil your pet!